Tag Archive for: Blade Runners


Hi Shannon,

MLCA hosted its annual meeting last Thursday evening, July 28.  As you might imagine, one of the agenda topics was the landscaping work the board has undertaken, as well as the change in landscape contractor.  The change in landscape contractor was first brought up in the context of the annual budget.  The Blade Runners contract is significantly more expensive than our previous contractor and to cover the additional cost we will have to raise our dues.

Such increases are never popular, but there is good news: everyone in attendance agreed the landscaping looks very nice, and so there were zero objections when we explained the need to raise dues.  Everyone agreed this is money well spent.  One fellow not often complimentary of the board wrote us “The landscape seems more brilliant and adds to our street scape. And thanks for that.”

Thank you for the fine job the crew is doing.  It’s very pleasant coming into our neighborhood and seeing well-kept lawns, trimmed sidewalks and flower beds without weeds.  It’s a dramatic improvement, and we’re all very happy with the change.

Rich T…
MLCA Board

 

 

Shannon, BTW – your guys are super nice. I was chatting with a few working on my building when I got home. Wanted to be sure you had that feedback, though I’m sure you know.

While doing work, another Board Member emailed:

Your crew did their usual great work, looks very neat and nice!  I can’t imagine working that hard in this heat and humidity.

Thanks Shannon. …We had one other proposal that was comparable but chose to go with Blade Runners because of your team’s professionalism and the customer service we’ve received so far.

Elena

Karen, 

Just wanted to say Thanks !!! The Drains are clean and drainage areas look clear.  

I also wanted to say that the Crew that worked the Property yesterday are great !!! Please pass on my gratitude for always doing a good job. I asked for a certain area to be cut a little closer to the home and they knocked it out. Really appreciate it.

Have a Great 4th of July Weekend !!!

Grateful, 

Jimmy

Good morning- 

The crew that took down the tree yesterday and has been here this morning to clear away the branches- can’t say enough how impressed I have been.

And grateful for how carefully they removed the globe and light bulb from the lampost and put them back and cleaned even as the storm was starting! 

Andy,

The crew finished work today and did a very nice job.  All instructions were followed.  Please thank the crew for their good efforts.

Mike

Another resident complimented the edging you guys are doing today. I know you guys do good job….
That one person who got off the no touch list probably due to the better job you guys are doing comparing to the old guys and his wife also mentioned in passing that you guys are doing a great job
Enjoy the Memorial Day weekend!
Thanks! KS


“Hello Shannon, your mowing crew was here yesterday and one of my neighbors and I were looking at the grass and commenting on what an absolutely amazing recovery your company has accomplished with our grass situation.   It’s really almost unbelievable except we’re seeing it with our own eyes!!  “

“Kudos to BladeRunners.”      Genny

Hi Andy,

I saw the crew planting today. You were right about the plants. They all look nice (and they went above and beyond and pulled up some invasive ground cover while they were there. Please thank them for us.

Mary

Hi Andy,

Thanks so for your reply and mainly for your addressing all of the issues I raised. You’ve made my day and I hope you have a good one as well.     

I talked with the foreman when they were on site and I think they got all of the missed areas (one at 1993 had been skipped on purpose because they recognized it had new grass). The supervisor talked with that owner and then sent someone back to mow part of the front. I received the following email from her, which I hope you can share with your team (as I said in my reply to her, I just relayed the message but they had a good reason and were able to come up with a compromise that made the owner happy):

Just a quick note to let you know that the lawn has been cut, the service was excellent, and I must say that you (our cluster) and the Blade Runner foreman exceeded my expectations.  I can’t remember when I had a request for service handled so quickly and efficiently. Thank you.

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