Communication with Customers

“what a great job BR did with the mulching” – New Reston Cluster Comments on Service

“More compliments yesterday on what a great job BR did with the mulching. I’m throwing my own kudos in as well! No mulch tornados, no excessive mulch piles and great clean up. They carefully double checked addresses for who didn’t want mulch. BR is the first landscaping company to get that correct and I have lived here 12 years! Thanks! Pam”

April 19, 2024/by Shanon

“The new company has been unresponsive to my requests”

Here at Blade Runners we always hate to lose clients but we understand this happens in our industry… We understand that communication is key and We look forward to a chance to work with this community again!

“Amy, Eric, and Ana, I understand the board of directors for my HOA switched to another landscaping firm for this season. I was not part of that decision. The new company has been unresponsive to my requests to provide general yard cleanup and mulching, like what Blade Runners has provided me over the last couple of years. I’ve been very happy with Blade Runners service. Would you reconsider your position? Richard”

April 16, 2024/by Shanon

Testimonial

Manager & Board of New Client Share Thoughts on Blade Runners Start.

Hey, Shannon, this is Rob… looking great because it really made a difference right off the bat…. I just drove by the community just from what I’m seeing, you guys have done it a wonderful job. We’re super happy. I just talked to a couple more board members who are very pleased as well… Thank you so much for all your hard work, getting us into the schedule and getting that work done. … I appreciate your efforts and hope you have a great weekend take care.

March 30, 2024/by Shanon

Testimonial

“excellent performance over the past 13 years, your competitive bid, and the outstanding customer service we have received”

Dear Shannon,

It is my pleasure to announce that the Courthouse Oaks HOA Board of Directors has selected Blade Runners to be our community’s landscaping provider for a three-year term from 2024-2026.

The reasons for your selection were based on excellent performance over the past 13 years, your competitive bid, and the outstanding customer service we have received from Mike Dollard. Mike has responded time-after-time to issues that pop-up at the last moment, like tree limbs falling on our Tot Lot to damage done to trees and shrubs following inclement weather. We are very thankful for Mike fulfilling the true meaning of customer service.

The signed three-year contract is attached to this email. Best wishes to you and your company for a very Happy Thanksgiving.

Sincerely,

Tim

President, Courthouse Oaks HOA

November 25, 2023/by Shanon

Testimonial

17 Year Client Agrees to Another 3 yrs and Understands it MUCH more then Costs

Dear Shannon,

Thank you for your email and for providing us with the new contract agreement. We want to express our gratitude for the excellent service Blade Runners has provided to Beauregard Manor over the years.

We have indeed been satisfied with your services, and it’s clear that your team has done an exceptional job managing our property. We appreciate the long-standing partnership we’ve had with Blade Runners.

We understand the challenges posed by rising labor and material expenses, and we value your transparency in explaining the need for a cost adjustment. After careful consideration, the BMHOA Board has decided to go with the 3-year contract option. We believe the cost savings over this period aligns with our community’s interests.

Please consider this email as confirmation of our intent to proceed with the 3-year agreement at the rate of __per year. We believe this will be a mutually beneficial arrangement and look forward to continuing our positive working relationship.

If you require any additional information or have questions, please do not hesitate to reach out to us. We appreciate your willingness to work with us to maintain the quality of service we have received.

Thank you once again, and we look forward to many more years of successful collaboration.

Best regards,

Fred Sampaio

Beauregard Manor HOA

President

October 28, 2023/by Shanon

Testimonial

Manager- “Board has recalled the service from Blade Runners as being a higher tier.”

Hi Shannon,

Thank you for the information. I think the Board has begun to recognize the potential need to pay more for a stronger landscaping company to manage their grounds.

________ I think has been effective, but the Board has recalled the service from Blade Runners as being a higher tier. There is not currently a guarantee they will cancel with _______, but they are seriously considering a change. A lot of it will depend I think on them. ….

I know that provides a lot of uncertainty, but I wanted to just give you insight into where they are.

Best,

See Why Blade Runners is a “Higher Tier” and its much more then cost. See the difference here:

https://blade-runners.com/blade-runners-serving-northern-virginia-for-40-years/

October 22, 2023/by Shanon

Testimonial

SHA Landscape Chair of Fairfax HOA, explains the switch back to local Blade Runners vs a National Company

Shannon

Differences with ________ & Blade Runners…

Their pricing for snow service is OUTRAGEOUS. We spent over $100K for the mild winter in 2022 and had to raise HOA dues.

Ther landscape team did not have the same attention to detail. Owner complaints more than doubled. Areas not mowed, shrubs not trimmed well. Wrong plants installed. Poor communication and slow to remedy their errors.

We terminated the contract and returned to Blade Runners.

Lisa –

SHA Landscape Chair

A Successful Landscape Relationship is much more then just a Proposal and Cost, learn more about the Blade Runners 3 steps for a Success here:

https://blade-runners.com/a-successful-contract/

October 19, 2023/by Shanon

Testimonial

HOA President & Grounds Comm. Comment on Tree Work by Blade Runners.

Hello Shannon, thank you so much for the tree pruning work that was done by your crew last week. It’s wonderful to see some sunlight on ground beneath the cherry trees! Big improvement for all the pruned trees. Your crew is amazing. They worked so hard getting this projects done. They did a great job, we could not ask for better. Also, they meticulously cleaned everything before they left. Thank you!!

_________________________________________________________________________________________________________________________________

I second that! Thank you so much!

Fred

September 6, 2023/by Shanon

Articles

Virginia Property Owners’ Association Act (§ 55-510.3 )- Notice of Pesticide Application

Blade Runners Approach: Posting Agronomic Signs

While this requirement for Associations (§ 55-510.3 )may produce added expense for the association it really is a good idea. This effective communication to your residents, communicates service dates, the QR Code provides and takes residents instantly to the Blade Runners Resource Book. This has all the support documentation of pesticide products to be applied, along with MSDS sheets, product labels, product toxicity info (if any), mixture rates and contact information should they have further concerns.

Blade Runners has long provided this pesticide sign posting service option for our Homeowner Associations, Condominium Associations and Commercial Sites. This not just littering the community with pesticide application flags vaguely communicating the ‘something’ was applied.

We provide highly visible, solid real estate-style signs placed at specific areas of the property. It contains the dates of application along with the QR Code Link to our resource book and a way to contact Blade Runners with questions.

Proper implementation for both pesticide notice posting and the agronomic applications takes planning. Adequate inventories of signs are needed to replace weathered and/or stolen signs. Coordination planning is necessary in order to time the application after a turf mowing for maximum control along with the required 48 hour advance posting visit to place the signs. In the event of poor weather, an additional visit might be needed to alter the date. Signs are removed from the site after the application.

As with many things there is more to this than meets the eye. Associations should be careful that there solution is a comprehensive one that adds value. Turn this annoyance into a positive thing for your community!

See our Famous Blade Runners Resource Book Here–> Click Here-Blade Runners Resource Book Here!

Blade Runners QR Code Link to Resource Book on Sign contains:

Product label and MSDS sheets for all products we use.
Phone numbers for state and government agencies should the client want addition information.
Questions and answers regarding the service & Our methods of production and the manner in which we deliver the service.
Blade Runners Agronomic Program Details – with Product Names, Timeline, Mixture Rates.
Blade Runners Philosophy “SAFE” Program.
S- Safety
A- Accreditation
F- Facts
E- Education

Read all about Virginia Property Owners’ Association Act requirements for new notice of pesticide application

Virginia HOA Boards, and Property Managers, and landscape contractors were blindsided by a Virginia Statute (§ 55-510.3 ) requiring 48 hours of posting notice for all agronomic applications.

Read the actual statue § 55-510.3. Common areas; notice of pesticide application. The association shall post notice of all pesticide applications in or upon the common areas. Such notice shall consist of conspicuous signs placed in or upon the common areas where the pesticide will be applied at least 48 hours prior to the application

August 5, 2023/by Shanon

Testimonial

Homeowner in Blade Runners Assoc. Comments on the crew on site

Homeowner in Blade Runners Assoc. Comments on the crew on site:

Mr Reed,

Thank you for bringing my watch to my address. Please give my regards to the landscape team, especially the guy who found it and picked it up. He turned it in. Tell all and the guys who dropped it off, thank you from the bottom of my heart. It was a special gift and meant so much to recovery it.

I appreciate the honesty of the team/ guy who found it and turned it in. Its nice to know people are willing to return items. Thank you again, I’m so happy to have it back

C….

July 28, 2023/by Shanon

Tag Archive for: Communication with Customers

“what a great job BR did with the mulching” – New Reston Cluster Comments on Service

“The new company has been unresponsive to my requests”

Here at Blade Runners we always hate to lose clients but we understand this happens in our industry… We understand that communication is key and We look forward to a chance to work with this community again!

Manager & Board of New Client Share Thoughts on Blade Runners Start.

“excellent performance over the past 13 years, your competitive bid, and the outstanding customer service we have received”

17 Year Client Agrees to Another 3 yrs and Understands it MUCH more then Costs

Manager- “Board has recalled the service from Blade Runners as being a higher tier.”

See Why Blade Runners is a “Higher Tier” and its much more then cost. See the difference here:

https://blade-runners.com/blade-runners-serving-northern-virginia-for-40-years/

SHA Landscape Chair of Fairfax HOA, explains the switch back to local Blade Runners vs a National Company

A Successful Landscape Relationship is much more then just a Proposal and Cost, learn more about the Blade Runners 3 steps for a Success here:

https://blade-runners.com/a-successful-contract/

HOA President & Grounds Comm. Comment on Tree Work by Blade Runners.

Virginia Property Owners’ Association Act (§ 55-510.3 )- Notice of Pesticide Application

Blade Runners Approach: Posting Agronomic Signs

See our Famous Blade Runners Resource Book Here–> Click Here-Blade Runners Resource Book Here!

Blade Runners QR Code Link to Resource Book on Sign contains:

Read all about Virginia Property Owners’ Association Act requirements for new notice of pesticide application

Virginia HOA Boards, and Property Managers, and landscape contractors were blindsided by a Virginia Statute (§ 55-510.3 ) requiring 48 hours of posting notice for all agronomic applications.

Homeowner in Blade Runners Assoc. Comments on the crew on site

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