Tag Archive for: Customer Service

Blade Runners Arlington Client Wins 2022 Large Community Assoc. of the Year

The West Village of Shirlington, Arlington named Community Association of the Year Large Category by Community Associations Institute Washington Metro Chapter.

 See link the CAI DC – West Village Large Community of the year!

Congratulations to West Village!  Blade Runners is honored to work and partner with West Village of Shirlington and work with the Board of Directors, Landscape Committee and Management! 

You can also see other communities past Blade Runners winner at – See Another Blade Runners Community that won Community of the Year

/by

Resident Comments on Work & We can help you as well!

**Did you know that Blade Runners offers work to your individual home when you live within a Community we maintain?  We sure do! 

Do you live in a Blade Runners Maintained Community?

   Start here and review the services we offer to our Residents  – https://blade-runners.com/services-store/ 

Hi – A team came today to take care of all of my weeds in the front/back of my house. They did an AMAZING job. I wanted to thank them for all of their work. Best – Andrea 

/by

Fairfax HOA, Comments on Leaf Operations

Good morning, Andy—

              Your team has been working away today at Limewood Mews. Looks great to see green again. Amazing the quantity of leaves they move.

              If you have any questions about my note yesterday, feel free to call me ….

Thanks and regards,

Michael

/by

Reston Assoc. had a “reassuring conversation” with Production Manager and Crew Lead

Hi Andy,

I spoke with Pablo and Ernesto today about the area uphill from the new catch basins and biologs. As you can see from the photo below, that area has been seeded and strawed, with cones marking where the seed is. I requested that Blade Runners not mow down past the top catch basin (marked by the red cone in the middle of the photo) and that they avoid the narrow “wheelbarrow path” uphill from there on this visit and the next one. Pablo suggested that they use a hand mower, which I thought was a great idea.

I also reiterated the request not to remove leaves in the wooded area to help mitigate runoff there and to provide natural compost (he already knew about that). In addition we talked about some of the other areas that residents have complained about (he knew about almost all of them), and I agreed with his instructions not to mow areas that have no grass even if they’re marked on the map. I found it a reassuring conversation.  And the community already looks much better thanks to their visit 

Mary

 

**Do you know who to talk to when you have question on site about our work? 

We can help, we have an established line of communication.

 Start here and review the process to get your questions answered – https://blade-runners.com/who-should-i-talk-to-on-the-site/

/by

Alexandria Resident Comments on Work at Her Townhouse!

Shannon,

You have been amazing since our initial consultation. We appreciate your attention to detail, your creativity and expertise, and your dedication to making our project shine. Your constant communication throughout the entire process kept us at ease. Thank you sincerely for your professionalism and thoughtfulness.

Your team is fantastic! We have never witnessed such meticulous and steady progress in making all of this work look so effortless. Also, the final touches to the flower bed bricks blend the entire aesthetic and everything looks so polished. We absolutely love the end result and will continue to sing your praises. We contacted our board/landscaping committee to express our wonderfully positive experience with you and your team, and our neighbors have been inquiring about your services. (Best part…no one is cutting through our property anymore! 🙂

Thank you for providing such an attractive solution for us…that blue spruce is everything!

Lori & Heather

                      

 

**Did you know that Blade Runners offers work to your individual home when you live within a Community we maintain? 

We sure do!   Do you live in a Blade Runners Maintained Community?

 Start here and review the services we offer to our Residents  – https://blade-runners.com/services-store/ 

/by

They did an AMAZING job-Resident Comments on Work – We can help you as well!

Hi – A team came today to take care of all of my weeds in the front/back of my house. They did an AMAZING job. I wanted to thank them for all of their work. Best – Andrea 

**Did you know that Blade Runners offers work to your individual home when you live within a Community we maintain?  We sure do! 

Do you live in a Blade Runners Maintained Community?

   Start here and review the services we offer to our Residents  – https://blade-runners.com/services-store/ 

/by

Condo Board Member, loves the new pavers and rocks

Karen,

The homeowner at 11804 Rockaway (a board member) loves the new pavers and rocks next to the driveway. They look great! The crew did a very neat job and from what I can see it all looks even and level. Nice job! 

I wanted to share the good news!

/by

Tree removal crew gets a 10+ rating from Homeowner Assoc.

Hello Shannon,
Your tree removal crew gets a 10+ rating for  the work they did here removing one dead tree and one VERY large Cypress.   Because the Cypress was so large and on a hill, this was far from a simple job.
Several of the homeowners closest to that tree have commented positively to me on the crew’s process and attention to detail. 
Orderly, methodical, careful — and pleasant.   One homeowner said they never left any debris mess at the end of the day.  For one example, branches scheduled to be picked up the next day were lined up very neatly along the property edge. 

Please thank your crew for all their hard work, especially on afternoons that were in the 90s.

We could not have asked for a better job done.   Thank you!

BMHA Landscaping Committee

Learn more about some of the equipment that the Blade Runners Tree Department uses that makes use better!

 https://www.blade-runners.com/blade-runners-crawler/

/by

Resident in Reston HOA / Community Comments on Tree Work at their Home

Good morning- 

The crew that took down the tree yesterday and has been here this morning to clear away the branches- can’t say enough how impressed I have been.

And grateful for how carefully they removed the globe and light bulb from the lampost and put them back and cleaned even as the storm was starting! 

/by

Board President Comments on Crew & Manager Action

Hi Andy,

Thanks so for your reply and mainly for your addressing all of the issues I raised. You’ve made my day and I hope you have a good one as well.     

I talked with the foreman when they were on site and I think they got all of the missed areas (one at 1993 had been skipped on purpose because they recognized it had new grass). The supervisor talked with that owner and then sent someone back to mow part of the front. I received the following email from her, which I hope you can share with your team (as I said in my reply to her, I just relayed the message but they had a good reason and were able to come up with a compromise that made the owner happy):

Just a quick note to let you know that the lawn has been cut, the service was excellent, and I must say that you (our cluster) and the Blade Runner foreman exceeded my expectations.  I can’t remember when I had a request for service handled so quickly and efficiently. Thank you.

/by

About

Blade Runners was founded in 1984 by Eric Storck, a landscape gardener with a passion to deliver quality service in a courteous fashion.

Blade Runners strives to be different and better than our competitors. We believe the devil is in the details when it comes to comparing companies.

What sets us apart? Blade Runners has a commitment to a trained team of excellent employees. We only work in Northern Virginia, with locations in Sterling, Lorton, and Fairfax and we have a large number of clients located in close proximity to one another. We employee a wide range of progressive environmentally safe products. Our attention to technology is ahead of pack, and we have invested in different smart equipment to save time and money for our clients. Blade Runners has developed dozens of videos and articles to save our clients time making decisions and understanding the landscape maintenance process.

But don’t just believe us, visit our testimonials page or view our Google reviews.

Contact Details

Toll-Free: (888) 773-7494

Toll-Free: (703) 865-4017

Blade Runners, Inc.
3150 Spring Street
Fairfax, VA 22031

Blade Runners, Inc.
45763 Elm Wood Ct.
Sterling, VA 20163

Blade Runners, Inc.
7904 Hill Park Ct.
Lorton, VA 22079

Quick Links

© 2024 Copyright - Blade Runners